Noxley is committed to protecting your personal information. This policy explains what data we collect, how we use it, and the steps we take to keep it safe.

When you book or stay with us, we may collect:

Contact details: name, email, phone number

Identification details: passport or driving licence (for ID verification)

Payment details: processed securely via our payment provider

Booking details: stay dates, property booked, guest numbers

Communication: messages between you and Noxley

Technical data: IP address and device information when you use our website

We only use your information for purposes connected to your booking and guest experience, including:

Processing reservations and payments

Verifying identity and setting up security deposits

Sending check-in details, stay information, and important updates

Responding to guest queries and support requests

Ensuring house rules and building policies are followed

Improving our website, services, and guest experience

We will never sell your information. We only share it when necessary, for example with:

Payment providers: to process bookings securely

Identity verification services: to confirm ID documents

Building managers or security teams: in rare cases of noise, damage, or emergencies

Service providers: such as cleaners or maintenance teams, who only receive what they need to fulfil their role

All payment details are encrypted and handled by trusted third-party providers.

Identification documents are stored securely and only for as long as required for verification.

Other personal data is retained only as long as necessary for legal, accounting, or service obligations.

You have the right to:

Access the data we hold about you

Request corrections to your information

Request deletion of your personal data (subject to legal obligations)

Withdraw consent for communication at any time

To exercise these rights, contact us at info@noxley.co.uk

Our website uses cookies to improve your browsing experience and understand how the site is used. You can manage or disable cookies in your browser settings.

We may update this Privacy Policy from time to time. Any changes will be posted on our website and take effect immediately upon publication.

For questions or requests relating to your data, please contact us at: info@noxley.co.uk